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Shipping & Returns

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CANCELLATION AND RETURNS POLICY

1.1 Should you wish to cancel your order before we have dispatched the goods to you. 1.2 You can return goods you have ordered and received from us, up to 7 working days (unless covered by the 3 month warranty) from the receipt of the ordered goods, in accordance with the UK Distance Selling Regulations. The cost and responsibility of returning goods to us shall be borne by you.

1.3 You must notify us of any order cancellations, in writing, either by post or email, prior to returning any items. This should be posted to us. sales@essexappliances.co.uk

1.4 You are responsible for the safe return of any unwanted goods - we would strongly recommend obtaining a certificate of posting. We cannot accept responsibility for returned goods that are delayed or lost in transit. Upon safe receipt of the goods, unused and in their original condition, we will give you a full refund of the amount paid for the goods, or an exchange credit as required. You will be charged solely for the cost of postage and packing incurred in originally sending the goods to you and a 10% restocking fee, which is not refundable.

1.5 The rights to return the goods to us as referred to in clause 1.2 will not apply in the following circumstances: The goods have been damaged by you or are not in their original state. This includes spare parts that show obvious signs of having been fitted or used. Such parts cannot be returned for refund. The provision of this clause 1.5 does not affect your statutory rights.

 

Content

Catering stickers

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